Customer Service

Statistics show us that customer service is the #1 problem facing businesses today. It is critical to close any communication gaps between the company and its customers. The best service is the commodity that gives organizations the competitive edge. Learn how to make you, your staff, and your representatives customer service specialists.

Seattle Bookings (aka Seattle Training & Consulting) has helped implement organization-wide customer service programs. We deliver on-site training as well as train internal trainers to deliver and reinforce on-going customized service programs. We work with management to devise and implement strategies for measuring effectiveness and creating accountability at all levels of the organization. We work with our clients to deliver what they promise, and ensure that people are trained to deliver on that promise.

Stephany Bruell is a customer service expert, having worked with Northwest and national companies on establishing, refining, and training their service approach and skills. She involves all levels of the organization, ensuring buy-in and understanding.  Understanding that customer service is people and systems.

Stephany Bruell works to completely understand the company, their customers, and service providers. She works with management, line staff, and customers to review processes, procedures, and perceptions. Any customer service program must be tied to bottom-line results and return on investment. Everyone’s involvement is essential. 

Stephany’s approach includes a review of internal systems and communication. Service providers need communication and team skills that prevent breakdowns and continually improve the cycle of service.

What clients say about Stephany's work with them:

Pike Place MarketThank you so much for presenting "Understanding, Serving and Keeping Our Customers" for Pike Place Market merchants. Great ideas that merchants can use as they examine their customer service. Lively, informative and extremely enjoyable.

American Water Works Association

Thank you for the outstanding customer service class. Your interactive approach was a big hit. It gave the attendees the opportunity to not only meet their peers but learn from them as well. The “Fish” video was also very entertaining as were the lessons learned from it. It was well received and comments were made that it gave the class a local flavor. Again, thanks for a superior class, your professionalism and your wonderful sense of humor. It was a pleasure working with you