Keynote speaker, customer service guru, business innovation and change expert

Micah Solomon

Micah  Solomon is a customer service guru, business innovation and change expert, entrepreneur, business leader and author, named by The Financial PostThe New Guru of Customer Service Excellence.”

He specializes in creating five-star customer service with an eye toward bottom line results. He built his company, Oasis Disc Manufacturing, from a one-man basement operation into a market leader in the independent entertainment field—a story well known to readers of Fast Company, Success Magazine, Inc. Magazine, Seth Godin’s marketing bestseller Purple Cow, The Atlanta Journal-Constitution, and the other outlets where profiles and case studies about Micah have appeared. He was also an early investor in MacSpeech, the Apple-related startup recently acquired by Nuance.

Micah has been chosen by Inc. Magazine in recent months in an expert capacity for their Customer Service Makeover and is called on by Entrepreneur, The Boston Globe, Los Angeles Times, Bloomberg BusinessWeek, and other media outlets in similar roles. He appears and speaks on Wall Street Journal Radio, Forbes.com, and ABC and NBC television programming.

He is a sought-after keynote speaker and adviser to corporations and professional organizations. Most recently, Micah co-authored of Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. It has become a #1 customer service bestseller in the U.S., has been translated into Japanese, Korean, and Chinese, and has been chosen for the prestigious Jack Covert Selection, which is chosen by the author of The 100 Best Business Books of All Time. His upcoming followup, High-Tech, High-Touch Customer Service will be published in May.